Based on a lot of feedback we receive, it is very hard for any company to please everyone all the time. We therefore need to base any changes we make on what we believe to be in the best interests of our users, taking into account all views that come in from our 19,400 platform users and what is best practice elsewhere in the sector, and what is deliverable with our current IT.
Based on feedback from our investors we are enhancing the nature and speed of our platform updates. We will be rolling these enhancements out from 18 Feb 2018.
Lendy’s Investor Round-Up (formerly known as the ‘weekly update’), was launched in January 2017 as a way to provide more regular company, sector and investment news for our users. It was designed to also include a regular pipeline update and a full loan book update. Bar some small changes, the update has remained largely unchanged.
The changes to the Investor Round-up as it is now known, are aimed at improving the service users receive from Lendy, by reducing the amount of information included in an email, by providing links in that email to the relevant content on the Lendy platform. The Round-up will also move to fortnightly to align to the full loan book updates.
Our focus is 100% on improving disclosure and transparency, and not on limiting key information to users. We want everyone to have the right information available to them to help them make an informed investment decision.
We will continue to improve these services based on your feedback.