Based on a lot of feedback we receive, it is very hard for any company to please everyone all the time. We therefore need to base any changes we make on what we believe to be in the best interests of our users, taking into account all views that come in from our 17,500+ platform users and what is best practice elsewhere in the sector, and what is deliverable with our current IT.
Lendy’s Weekly Update, which comes out every Friday, was launched in January 2017 as a way to provide more regular company, sector and investment news for our users. It was designed to also include a pipeline update and a full loan book update on alternative weeks. Bar some small changes, the update has remained largely unchanged. While the Update may not satisfy everyone's needs, it does endeavour to cover topical subjects that we feel will be relevant to our platform users.
Lendy typically receives hundreds of enquiries each day into its Support Team, with a large number requesting improvements to the platform, including requests for fewer, more tailored email communications, and offering suggestions for improving features to the service.
The changes to the Weekly Update, or Weekly Round-up as it is now known, are aimed at improving the service users receive from Lendy, by reducing the amount of information included in an email, by providing links in that email to the relevant content on the Lendy platform. This is common to most investment platforms.
Recent Updates will remain available on the platform. You will however be able to see your individual loans, and to see which ones have received Recent Updates via a new alert feature.
Our focus is 100% on improving disclosure and transparency, and not on limiting key information to users. We want everyone to have the right information available to them to help them make an informed investment decision.
We will continue to improve these services based on your feedback.