We aim to answer all support queries within five working days, and sooner if urgent. Response times will however vary depending on support query traffic. Please also check your junk mailbox, as emails may also appear in there.
Why not also take a look at our frequently asked questions.
We do not currently offer telephone support to our investors. Instead, we pass the cost savings from this back to investors in the form of higher returns.
Please note that we do not typically answer loan specific questions, as all the information we have is available under the ‘Asset Details’.
Mon - Fri 9am - 5.30pm
Bank Holidays closed